電話客服英文自我評價3篇 Assessing My Customer Service Skills: A Personal Reflection in English

As a customer service representative, it is essential to have excellent communication skills that include fluency in English. In this article, we will discuss the self-evaluation of telephone customer service representatives when it comes to their English proficiency. It is important to continually assess one's abilities to deliver optimal service to customers.

第1篇

everybody is good! my name is , graduated from school professional, elective . while at school, major in the professional class have (here add applied position related courses or say into position required courses for elective courses, especially important), according to the knowledge, but also in some specific project fact, such as institute unique jingpinke , in which the main modules, or as responsible for group work, applied the (apply for related courses) skills, financial knowledge and so on, have achieved what kind of results. in practice, deepened to improve recognition and the actual operation ability this kind of work. in addition, in school also attended some club activities, such as (here best say 1-2 samples as college anniversary activity or courtyard luck would), in which the students and strengthen the communication, fully understanding team collaboration brings the efficiency of team cooperation and responsibility, a new experience and knowledge. personality, first is more honest and optimistic, enthusiasm.

secondly, with team spirit, steadfast effort, strong sense of responsibility. here recruited your enterprise of position, it is to build his learned into full play, and study here growth.

第2篇

my greatest feature is affinity, easy to leave a good and deep first impression, with a strong ability to adapt to unexpected situations and unexpected changes, remain alert and prudent attitude of the ability to pendent, honest and responsible.

my motto is "to eat bitter in the bitter side for the master." i have the patience and perseverance, i can empathy and the overall situation as the most important, with team spirit, and the ability to adapt to the environment is also very strong, with good communication skills and coordination, has a good sense of service.

in addition, i have a strong ability to learn innovation, to learn with an open mind, not impetuous, they are not familiar with the field, to sink under the heart to start from scratch, starting from the grassroots small, able to use their brains. imaginative, like the use of association and jump thinking to solve the learning and life problems.

my mental capacity is strong, able to overcome and correct the tension in the work, every day to maintain a smile and optimistic attitude.

in short, i feel that they are very suitable for all aspects of customer service as a job.

第3篇

1, build customer comments table (or complaint registration form) and the like form.

received customer complaints or complain of information recorded on the form down, such as company name, address, phone number, and the reasons; and promptly passed into the hands of table service personnel, who want to record signature confirmation, such as officeclerks, receptionist or clerk and so on.

2, service personnel after receiving information via telephone, fax orcustomer locations to communicate face to face, learn more about the contents of the complaint or complaints, problems such as computername, size, date of manufacture, batch number, when to use, problemsperformance status, using this brand ago using what brand, status,recent usage of such a system.

3, analysis of the issues of information, explanation and interpretation to the customer, and the customer communication and consultationprovisions.

4, will deal with the situation reported to the leadership, staff put forward their views on the treatment, after the approval of the application leadingto timely answer customers.

接到客户投訴或抱怨的信息，在表格上記錄下來，如公司名稱、地址、電話號碼、以及原因等;並及時將表格傳遞到售後服務人員手中，記錄的人要簽名確認，如辦公室文員，接待員或業務員等。

2、售後服務人員接到信息後即通過電話、傳真或到客户所在地進行面對面的交流溝通，詳細瞭解投訴或抱怨的內容，如問題電腦名稱，規格，生產日期，生產批號，何時使用，問題表現狀況，在使用此品牌前曾使用何種品牌，狀況如何，最近使用狀況如何等。

3、分析這些問題信息，並向客户説明及解釋工作，規定與客户溝通協商。

4、將處理情況向領導彙報，服務人員提出自己的處理意見，申請領導批准後，要及時答覆客户。